Recipe for Success

Our 10 Ingredients

(taken NOTSO lightly)

It’s All Because of YOU

Without our guests, Yours Truly and our jobs at Yours Truly would simply not exist.  Therefore, the #1 priority of every single employee is guest satisfaction.  We don’t want our guests to merely be satisfied with their YT visit; we work to excite and to inspire them.  We work to meet and exceed their expectations.

Think of hosting a dinner party for all of your closest family members.  How would you treat them?  That is how we treat our guests - as if they are members of our own family.

Let’s Have Fun!

Smile!

We truly try to make everyone’s job fun.  It’s one of our top priorities!  We know that if you’re enjoying your job, you’ll have a cheerful and friendly attitude toward your fellow employees and toward guests. That is the Yours Truly atmosphere.  If your job is not fun, we want you to let us know what we can do about it.

A YT Medley

TEAMWORK is the key to our success:  YT’s success and YOUR success!  Part of being a team means that we do all we can to give each employee the best chance to succeed.  Our goal is to put our best workers forward for the most number of hours we can.  Performance comes first, with seniority second.  Our best workers are the ones who put other people’s needs before their own.  The idea of service and pleasing is automatic to them.

We believe that the most important thing we can do when hiring a new person is to find the best personality we can - the necessary skills can be learned.

We offer caring, fairness, respect, and compassion.  In turn, we expect hard work personal responsibility, and enthusiasm.  We strive for open, honest, and fair communication.

We feel fortunate to have each employee for as long as he/she is with us.  We do not feel that we own him/her. We recognize the importance of a good employee and reward those that build business.  By the same token, we also feel that we are not obligated to a person who is either hurting or not benefiting YT.

Showing the Way

Our goal is to inspire and motivate everyone to do their best.  We can do this with the things we say and the things we do.  Our words and deeds set an example for others to follow.  Part of this is demonstrating that no job is below or above us.  We would never ask others to do that which we would not do ourselves.  And we see our tasks through to their completion.  We own a work order or a challenge until it is resolved. 

To do our best, we must build a communication structure of honest expression and open-mindedness. We must say how we feel, while remembering that each of us has a different opinion that deserves an equal amount of respect.  As we show the way to others, we must also remember that we are making a name for ourselves with the reputation that we are building at Yours Truly.

 Tower of Power: Operating from a Position of Strength

We want to expand our position of strength by hiring more good people and further developing our ever-improving training program.  In this tide of steady improvement and expansion, it stands to reason that employees are encouraged to try and managers are challenged to think.  We all have untapped ideas and capabilities.  Don’t be afraid to test them out!  We applaud good ideas and the effort that goes into coming up with them!  We also know that sometimes the stronger employees are the ones that are willing to do what others are unwilling to do.

Though financial strength is always within sight and a priority, the bottom line is not our top goal.

Do the Right Thing

We’re a conservative company and we are proud of that.  We’re comfortable with the thought of today’s actions being tomorrow’s headlines.  If we cringe at the thought of one of our actions being tomorrow’s headlines, we need to give that action some more thought.  We are committed to excellence.  We want to feel certain that our employees are making a lasting impression on customers with the way they act, not the way they look.  It is the former that counts the most. 

We honor diverse backgrounds and personalities.  We can always learn from others who present us with a point of view that’s different from our own.  It’s one of the things that makes life richer.  We value individual differences and work to leverage their inherent creative potential.

 Always in the forefront of our minds is the need to treat our guests, employees, and purveyors as we would like to be treated. We anticipate needs.  We’re flexible, empowered, inspired, and passionate. 

No matter what our position, we show leadership and commitment.  We are approachable and we all try to take on the “coach” mentality with our co-workers.

We have a sense or urgency whether we’re dealing with guests or fellow employees.  We think fast and move fast.

Doing Things Right

Our most important obligation in the food service profession is to respect and value the health of the customer by providing properly prepared food in conditions of absolute sanitation.

We maintain a steadfast commitment to excellence in every new item and every service we provide, as a means of earning confidence and displaying loyalty to our guests and co-workers.

Change is a Good Thing

There is always a need for good ideas.  There is always room for improvement!  Good ideas come from anyone.  That means you!

We always listen to our guests and seek to continually improve the quality of everything that we do.

When Life Gives You Limes, Make Limeade

We all know that the learning process is a continuous path and that it involves mistakes.  We also know that the most important thing about making mistakes is to learn from them!  We must be tolerant of others while they learn from their mistakes and we must be sure that we are learning from our own mistakes.  That means admitting responsibility for our personal actions and errors.

Mistakes give us a perfect opportunity to learn a new skill or a new way of doing something.  We are eager to learn and look upon the learning process with a positive attitude, not excuses.  The energy that we could put into making excuses for our actions would be put to far better use by simply correcting the problem.

The YT Challenge

Yours Truly will be the friendliest, fairest, and most honorable company that anyone could do business with.  We want to be the first choice for family and casual dining in our communities.

We are an active and positive force in the communities we serve.  We are involved and interested.  

Our service is memorable.  We let our personalities show through to reach our guests.  They know that we care about them and their needs, and that we want them to be thrilled with their Yours Truly experience.  Guests are always first.  We’ll go to great lengths to make them happy.  If they want it and we have it, we’ll make it!