(taken NOTSO lightly)
All Because of YOU
our guests, Yours Truly and our jobs at Yours Truly would simply not exist.
Therefore, the #1 priority of every single employee is guest satisfaction.
We don’t want our guests to merely be satisfied with their YT visit; we work
to excite and to inspire them. We work to meet and exceed their
of hosting a dinner party for all of your closest family members. How
would you treat them? That is how we treat our guests - as if they are
members of our own family.
truly try to make everyone’s job fun. It’s one of our top priorities!
We know that if you’re enjoying your job, you’ll have a cheerful and
friendly attitude toward your fellow employees and toward guests. That is the
Yours Truly atmosphere. If your job is not fun, we want you to let us know
what we can do about it.
is the key to our success: YT’s success and YOUR success! Part of
being a team means that we do all we can to give each employee the best chance
to succeed. Our goal is to put our best workers forward for the most
number of hours we can. Performance comes first, with seniority second.
Our best workers are the ones who put other people’s needs before their own.
The idea of service and pleasing is automatic to them.
believe that the most important thing we can do when hiring a new person is to
find the best personality we can - the necessary skills can be learned.
offer caring, fairness, respect, and compassion. In turn, we expect hard
work personal responsibility, and enthusiasm. We strive for open, honest,
and fair communication.
feel fortunate to have each employee for as long as he/she is with us. We
do not feel that we own him/her. We recognize the importance of a good employee
and reward those that build business. By the same token, we also feel that
we are not obligated to a person who is either hurting or not benefiting YT.
goal is to inspire and motivate everyone to do their best. We can do this
with the things we say and the things we do. Our words and deeds set an
example for others to follow. Part of this is demonstrating that no job is
below or above us. We would never ask others to do that which we would not
do ourselves. And we see our tasks through to their completion. We
own a work order or a challenge until it is resolved.
do our best, we must build a communication structure of honest expression and
open-mindedness. We must say how we feel, while remembering that each of us has
a different opinion that deserves an equal amount of respect. As we show
the way to others, we must also remember that we are making a name for ourselves
with the reputation that we are building at Yours Truly.
of Power: Operating from a Position of Strength
want to expand our position of strength by hiring more good people and further
developing our ever-improving training program. In this tide of steady
improvement and expansion, it stands to reason that employees are encouraged to
try and managers are challenged to think. We all have untapped ideas and
capabilities. Don’t be afraid to test them out! We applaud good
ideas and the effort that goes into coming up with them! We also know that
sometimes the stronger employees are the ones that are willing to do what others
are unwilling to do.
financial strength is always within sight and a priority, the bottom line is not
our top goal.
the Right Thing
a conservative company and we are proud of that. We’re comfortable with
the thought of today’s actions being tomorrow’s headlines. If we
cringe at the thought of one of our actions being tomorrow’s headlines, we
need to give that action some more thought. We are committed to
excellence. We want to feel certain that our employees are making a
lasting impression on customers with the way they act, not the way they look.
It is the former that counts the most.
honor diverse backgrounds and personalities. We can always learn from
others who present us with a point of view that’s different from our own.
It’s one of the things that makes life richer. We value individual
differences and work to leverage their inherent creative potential.
in the forefront of our minds is the need to treat our guests, employees, and
purveyors as we would like to be treated. We anticipate needs. We’re
flexible, empowered, inspired, and passionate.
matter what our position, we show leadership and commitment. We are
approachable and we all try to take on the “coach” mentality with our
have a sense or urgency whether we’re dealing with guests or fellow employees.
We think fast and move fast.
most important obligation in the food service profession is to respect and value
the health of the customer by providing properly prepared food in conditions of
maintain a steadfast commitment to excellence in every new item and every
service we provide, as a means of earning confidence and displaying loyalty to
our guests and co-workers.
is a Good Thing
is always a need for good ideas. There is always room for improvement!
Good ideas come from anyone. That means you!
always listen to our guests and seek to continually improve the quality of
everything that we do.
Life Gives You Limes, Make Limeade
all know that the learning process is a continuous path and that it involves
mistakes. We also know that the most important thing about making mistakes
is to learn from them! We must be tolerant of others while they learn from
their mistakes and we must be sure that we are learning from our own mistakes.
That means admitting responsibility for our personal actions and errors.
give us a perfect opportunity to learn a new skill or a new way of doing
something. We are eager to learn and look upon the learning process with a
positive attitude, not excuses. The energy that we could put into making
excuses for our actions would be put to far better use by simply correcting the
Truly will be the friendliest, fairest, and most honorable company that anyone
could do business with. We want to be the first choice for family and
casual dining in our communities.
are an active and positive force in the communities we serve. We are
involved and interested.
service is memorable. We let our personalities show through to reach our
guests. They know that we care about them and their needs, and that we
want them to be thrilled with their Yours Truly experience. Guests are
always first. We’ll go to great lengths to make them happy. If
they want it and we have it, we’ll make it!
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